Any Time Return Policy

Any Time Return Policy 

We are pretty sure you will love the shoes and accessories you ordered just like us! In case you are not 100% satisfied, don't worry, the return is easy! We allow you to return your merchandise ANYTIMEAll we ask is that the merchandise for return must be new and unworn in the original box. To ensure a smooth return procedure, please read the following conditions:

  1. A valid receipt is required for proof of purchase;
  2. Customers are responsible for all return shipping charges; 
  3. Any outbound shipping charges paid will not be refunded if the order is returned.

If you are close to our stores (addresses followed), we recommend you visit one of our stores for prompt services (and save on return shipping). Our friendly store staff will be happy to assist you with your return or exchange.

After your return is processed, your refund will be credited back to the original payment form (credit, debit, PayPal, or Amazon Pay). It usually takes a few days to see the credit back to your account, however, it may take up to one billing cycle for some payment types.  

     

    Customer Service

    We are here to help! Anytime if you may need assistance with your returns, feel free to contact with us. Email is the best way to communicate.  

    Email: service@lov.shoes
    Toll-free: 1-888-557-2178

     

    Return Address

    LOV.shoes Fulfillment Center
    3028 Commercial Ave.
    Northbrook, IL 60062 

     

    Return In Store

    1. LOV Shoes @ Fox Valley Mall (upper level near JC Penny)
    2076 Fox Valley Center Dr.
    Aurora, IL 60504
    Tel.: 630-283-8378 
     
    2. LOV Shoes @ Gurnee Mills (near Entrance B across from H&M) 
    6170 W. Grand Ave. Suite 467
    Gurnee, IL 60031
    Tel.: 847-855-6058
     
    3. Mulan @ Lincolnwood Mall (lower level near entrance)
    3333 W. Touhy Ave. Suite A-05
    Lincolnwood, IL 60712
    Tel.: 847-568-9888 

    Size Chart
    Size chart - womenSize chart - little kids 4-7 yrs